CLIENT SUPPORT SPECIALIST

CLIENT SUPPORT SPECIALIST

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EXTON - PA 19341
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First point of contact with customer.
Excellent listening, communication & problem solving skills.
Identify, document & prioritize customers' needs.
Will resolve 80% of client issues independently
Escalate issue as needed w/ follow through
to resolution.
Experience with Microsoft server products, incl. SQL Server, active directory, networks & diagnostic
tools, a plus
Customer Service experience in the software industry supporting complex software products and Level I II
software support exp preferred
Exp w/ defect testing systems preferred
Exp w/ hardware trouble shooting, a plus
Prior development exp. A plus
Associates or Bachelors degree or 1 year equivalent of relevant industry experience

If interested, pls. Contact Mary Ann @ 610.981.4816 or send resume to maryann@monarchstaffing.com

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