CSR- HES ADVOCATES TEAM

CSR- HES ADVOCATES TEAM

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KING OF PRUSSIA - PA 19406
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The CSR must be well organized and have the ability to perform multiple tasks including but not limited to: monitoring assigned caseload and answering and/or researching questions about cases.
- Provide excellent customer service skills to internal and external customers via phone, fax, and email
- Work within strict timelines in accordance with the continued authorization process
- Work closely with other Advocate Teams
Qualifications:
- A high school diploma or equivalent is required.
- Prior experience in health related field, knowledge or medical terminology and ICD-9/CPT coding is a plus.
- 2-3 years customer service experience
- Detail oriented
- Excellent communication skills
- Knowledge of Microsoft Word and Excel
- Computer skills in Windows environment

Send resume to Katie at Kwise@monarchstaffing.com

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